Monthly care and reporting for your ChatGPT business profile
Monthly care keeps your ChatGPT business profile and the listings around it accurate, asks your customers for reviews on Google and BBB, and reports every quarter on how often AI assistants mention you. The report comes from a third-party tracker and is labelled as sampled and noisy. We do not promise traffic, position in results, or being named by an AI.
What is done each month?
Four jobs.
- Listing accuracy upkeep. We check that your name, address, phone, hours and website agree across the listings that matter and fix the ones that have drifted.
- Review requests. We ask for reviews on Google and BBB by email.
- Profile kept current. When your hours, services or website change, the profile changes with them. A person on our team makes every edit in Business Hub.
- A report every quarter. Details below.
Town pages and service pages are not part of monthly care. They are website work, which sits in a full Pixel Labs retainer instead.
If your profile is not set up yet, that comes first. See how setup works.
What is in the quarterly report, and why is it called sampled and noisy?
Each quarter you get a report of how often AI assistants mention your business, drawn from a third-party tracking tool.
“Sampled” means we ask the same kind of buyer question many times and count how often your business appears. “Noisy” means the same question does not get the same answer twice, so the numbers move around even when nothing about your business has changed. We report the share of mentions across repeated samples. We do not say that any one change we made caused any one result, because we cannot know that.
If a tracker uses OpenAI’s API instead of the consumer app, we say so on the report and treat the numbers as a proxy, because the two can give different answers. We do not run automated queries against the consumer app ourselves.
How are reviews requested?
By email, on Google and BBB. We do not ask for reviews on Yelp, because Yelp’s rules bar businesses from soliciting them. Asking is all we do. We cannot promise that anyone leaves a review.
What if Insights shows “Unavailable”?
Insights can show a blank metric, and that does not necessarily mean zero activity.
OpenAI describes Insights as aggregate activity over the past 28 days, including mentions and website clicks. On a blank metric, its help article says: “A blank metric can mean activity hasn’t reached the reporting threshold, data is still being collected, or reporting is unavailable. It doesn’t necessarily mean zero activity.” The article does not say what the threshold is, so we cannot tell you when yours will appear. You also have to finish the identity check first. OpenAI’s help article says you need to complete it “before you can publish changes to your business information, view insights, or create an eligible business agent.” The article is here.
This is why the quarterly report does not rest on Insights. If Insights fills in later, we can read it alongside the tracker.
What is the minimum term?
Three months. The setup fee is separate and is covered on the pricing page.
What is not promised?
- No promise of traffic, calls or customers.
- No promise of being named by ChatGPT or any other assistant. OpenAI itself says claiming a profile “doesn’t change its visibility in ChatGPT.”
- No promise that a review request turns into a review.
- No promise about what any AI assistant will say on a given day.
What we do promise is the work listed above, done every month. For a plain account of what a local business can and cannot influence, read AI visibility for local service businesses.
Not sure where you stand today? The free AI profile check shows what AI assistants say about you now.